Validation failed. User XXX is not authorized to use Account XXX. : Shiptheory Support

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Validation failed. User XXX is not authorized to use Account XXX. Print

Modified on: Mon, 14 May, 2018 at 2:56 PM

When you are shipping via UK Mail and you are getting the below error message:

Unable to schedule a collection. Validation failed. User XXX is not authorised to use Account XXX.

It means there's an issue with your UK Mail account and you need to contact your Account Manager who'll help you sort it out.

Still having troubles?

Feel free to contact us, Shiptheory Support for further assistance.

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