Shiptheory can pass your IOSS number to your carrier when booking a shipment, but each carrier and sales channel works differently. You should read the following guide to ensure your IOSS number is being used as you expect.
A prerequisite of the below is that you have provided your IOSS number(s) to Shiptheory and have set up Currency Thresholds. For more information on how to add your IOSS number to your Shiptheory shipments, please read this guide.
Sales Channels & Marketplaces
Shiptheory can pull your IOSS number automatically from Brightpearl, Seller Dynamics, Amazon, eBay and Peoplevox. For more information on how you can enable IOSS support in your Brightpearl account, read here. IOSS numbers are downloaded automatically from Seller Dynamics provided you have set these up within our Seller Dynamics account, please check with Seller Dynamics support if you are unsure. IOSS numbers are downloaded from eBay automatically if they exist on the order. IOSS numbers are downloaded from Amazon automatically if they exist on the order.
If you use a different sales channel to those listed above, you need to add your IOSS number manually to your Shiptheory account or pass it through Shiptheory's API. For more information, read here. As sales channels and marketplaces updates their APIs to provide IOSS numbers to Shiptheory, we will update our integrations and update this page. Meanwhile, you will need to provide the correct IOSS number directly to Shiptheory if you wish to use IOSS services.
Carriers
The below table outlines all the carriers that are currently accepting IOSS numbers. If you have added your IOSS number to your account, Shiptheory will automatically pass it directly to these carriers.
Important: Shiptheory automatically passes the order's value to your carrier for international shipments. Nevertheless, only certain carriers allow Shiptheory to specify the currency of the shipment (e.g. "20 US dollars").
If the carrier does not support currency specification, it will instead simply receive the value as a number (e.g. "20"). Shiptheory does not automatically convert the order's value to Euros.
Please note, some of our supported carriers are still working through changes to how they expect IOSS data to be transferred, and as such, the below is subject to change.
| CARRIER | CURRENCY THRESHOLD SUPPORT | CURRENCY SENT TO CARRIER | NOTES |
| Asendia | Live since 28/07/2021. | Yes* | The IOSS number is passed for every shipment, if available. |
| DHL | Live since 28/07/2021. | Yes* | The IOSS number is passed for every shipment, if available. |
| DPD | Live since 28/07/2021. | No | The IOSS number is passed for every shipment, if available. |
| Deutsche Post | 18/08/2021 | No | The IOSS number is passed for every shipment, if available. |
| FedEx | Coming soon. | Yes* | IOSS or EORI can be passed through in the same field. Shiptheory will fall back to EORI, but only if IOSS is not present anywhere on the system. |
| Hermes | Live since 28/07/2021. | Yes* | The IOSS number is passed for every shipment, if available. |
| DPD Local | Live since 28/07/2021. | No | The IOSS field can also be used for an Australian tax number. |
| Landmark Global | Live since 28/07/2021. | Yes* | The IOSS number is passed for every shipment, if available. |
| Norsk | Live since 28/07/2021. | Yes* | The IOSS number is passed for every shipment, if available. |
| Royal Mail | Coming soon. | Yes* | Royal Mail service dependant, see Using IOSS Labels with Royal Mail. |
| P2P Mailing | Live since 28/07/2021. | Yes* | The IOSS number is passed for every shipment, if available. |
| Parcel2Go | Live since 28/07/2021. | No | The IOSS Number is passed for every shipment, if available. |
| Parcelforce | Live since 03/09/2021 | No | The IOSS number is passed for every shipment, if available. |
| ProCarrier | Live since 28/07/2021. | Yes* | The IOSS number is passed for every shipment, if available. |
| Sendle | Live since 28/07/2021. | Yes* | There is a field in the Sendle system we can pass this information to, it's not specifically a dedicated field, but it's only been added to receive the IOSS number. |
| TNT | Coming soon. | Yes* | Initially, we sent the API field tax_number (that can be populated with the EORI number), but now we send an IOSS number if available, falling back to tax_number if one has not been set. |
| Whistl | Live since 28/07/2021. | No | Whistl service dependant, see shipping IOSS with Whistl |
* When a carrier supports different currencies, it is not safe to assume that your Shiptheory account and sales channels are set up to feed the correct currency to the carrier. Please check that your sales channels are set up correctly to send the currency to Shiptheory. If in doubt, please contact support.
**We highly recommend you keep referring to this page, where we will provide updated information as more carriers will start accepting IOSS numbers.
For more information regarding the IOSS, please read the following:
All You Need to Know About the Import One Stop Shop (IOSS)
How to Add Your IOSS Number to Your Account
If you still have any queries regarding the IOSS and how it might affect your current shipping process or would like to know the latest for a specific carrier or channel, please do not hesitate to reach out to support.