If you ever have a technical query you can always reach out to a member of our support team below are the ways you can reach out!
Please note our support hours are:
UK
Mon to Thurs: 9am - 1am
Friday: 9am - 9pm
USA West coast (PDT)
Mon to Thurs: 1am - 5pm
Friday: 1am - 1pm
USA East coast (EDT)
Mon to Thurs: 4am - 8pm
Friday: 4am - 4pm
Live Chat
This can be found once you are logged into your Shiptheory account in the bottom right corner. Once entered you will be able to chat to one of our team to help get your issue resolved as quickly as possible!
Phone Number
For all technical queries at Shiptheory - Below are our US and UK phone numbers. Once connected you can either select:
Option 1 for technical support, account set up or billing queries
Option 2 to be directed to our Sales team.
UK - +44 (0)117 403 4313
US - +1 (629) 6666726
Email Us
If you are requesting an integration or have feedback/more in depth technical queries you can reach out to our team on our support email address which are dedicated in depth and fast responses. To reach out please email support@shiptheory.com