If you are having a having a disconnect cycle issue such as the following:
You will want to test your network and devices connection to Printnode
For Windows Users
Open command prompt - type "ping printnode.com" then type "ping client.printnode.com"
If you get a response displaying the ping statistics from Printnode, the problem is likely located elsewhere.
If you receive a timeout message such as the following:
If you receive a timeout message, please try connecting to a different network (such as a mobile hotspot) and if this still fails, try to ping printnode.com on a different computer / device
If the issue resolves, it means the network firewall or the computer wasn't allowing a connection to Printnode.
For macOS Users
Open terminal - type "ping printnode.com" then type "ping client.printnode.com"
If you see replies from the ping request like the image below, then you are not having a connection issue with Printnode.
If you receive a timeout message such as the following:
If you receive a timeout message, please try connecting to a different network (such as a mobile hotspot) and if this still fails, try to ping printnode.com on a different computer / device
If the issue resolves, it means the network firewall or the computer wasn't allowing a connection to Printnode.
Need any help with this? One of our Support Team would be happy to give you a hand!