From the settings of your Returns Shop account, under Return Rules, it is possible to set a booking fee that is charged to your customers for specific returns reason and carrier services they can select during the returns process.
1.
2.
The amount you enter here will have a £1.50 platform fee added before the customer see's it. So, if the above booking fee of £5 was added to a DPD return rule, for example, the customer would be presented with the DPD option as £6.50, as shown below:
What is the platform fee for?
The platform fee is used to cover the operating costs of the platform, and includes all card processing fees and taxes.
How to claim a booking fee payout?
You'll find the Returns Shop Reports in your Returns portal dashboard, containing all the returns that were processed month by month. This will include the amount each of your customers were charged to return the item.
You will be directed to a page where you will see a list of your historical monthly reports. Click on the blue download button to download a CSV report containing all the returns you have processed in that month.
To claim your refund repayments, send your report to support@shiptheory.com and you can either:
1. Apply the amount owed +25% to your account as credit to be deducted from your subscription/add-ons
or
2. Send the money owed to your registered payment method
Note: Refund payments must be made within 3 months