Shiptheory Support

Before you start: To better understand how Shiptheory and Amazon Shipping work together, please read: Selecting Your Amazon Shipping Services

If you use the 'Lowest Cost Service' and/or 'Fastest Service' options with Amazon Shipping, you have the option to ensure that only services from a certain carrier, or that certain specific services are used to book your shipments in Shiptheory.

For instance, if you only wanted Shiptheory to book shipments with Royal Mail, or Royal Mail and DPD:

Or if you wanted to ensure that shipments are only booked with Royal Mail Tracked services:

It's important to note that the wording for these services has to exactly match with Amazon (including upper and lower case letters and spaces). If you are in any way unsure, please contact the Shiptheory Support Team 

Note: If Shiptheory can't find a valid match between the available shipping services returned by Amazon and specific carriers or services listed in the settings above, the shipment will be marked as 'Failed' in Shiptheory.

If you have any questions regarding shipping with Amazon, please just reach out to the Shiptheory Support Team