The point at which couriers make tracking information available varies from courier to courier. Below is a table which contains the point in each couriers processes at which tracking information becomes available.
| Carrier | Trackable when... |
| APC Horizon | You receive the tracking number |
| DHL Parcel UK Cloud | The collection driver scans the parcel |
| DPD | The depot scans the parcel |
| DPD Local | The depot scans the parcel |
| DX Despatch Manger | The depot scans the parcel |
| FedEx | You receive the tracking number |
| Parcelforce | The depot scans the parcel |
| Pitney Bowes | The depot scans the parcel |
| PostNord International | You receive the tracking number |
| Royal Mail | You manifest the shipment |
| UPS | You receive the tracking number |
| Whistl | The collection driver scans the parcel |
This table will be updated as support custom tracking support is added for more couriers or if couriers make updates to their tracking functionality.
If the above doesn't match the experience you're having when trying to track your shipments, please get in touch with our support team