Shiptheory Support

1, Enable Features Go to Setup > Company > Enable Features.  Go to the SuiteCloud tab and enable the following features: Token-based authen...

For data which may not be available in NetSuite natively, for example product commodity data, or in the instance that you want to use data from custom field...

Delivery Addresses Shiptheory requires a first and last name to be provided before we can ship with a carrier. Customers not classed as 'individuals...

Things to check if your shipment isn't appearing in Shiptheory Is the SuiteApp installed? Have you configured your API key and trigger settings in...

Shiptheory's integration with NetSuite allows you to override Shiptheory's own mappings of NetSuite data downloaded when pulling in an Item Fulfillm...

Please follow the steps below to allow Shiptheory to push a tracking number, tracking link or shipping cost to custom fields in your NetSuite Item Fulfillme...

It is possible to prevent Item Fulfillments from being sent to Shiptheory when creating them in NetSuite. In order to do this, ensure that the "Sent to...

Occasionally the Shiptheory SuiteApp may run into issues on uninstallation. This is a known issue which is being worked on. In the meantime, proceed through...

After a NetSuite shipment is booked in, the tracking number will only pass back to NetSuite if the trigger status is set to "Packed" or "Ship...