Misc.
In rare circumstances, we may wish to access your computer remotely to fix the issue.
Before starting, if you Teamviewer already running/installed, ple...
Wed, 30 Nov, 2016 at 5:41 PM
If you would like Shiptheory to do something it currently doesn't do, or integrate with another platform we currently do not integrate with, please cont...
Wed, 4 Oct, 2023 at 3:25 PM
Sectigo (Previously Comodo CA) provide security certificates to websites that ensure your data is sent securely from one server to another. Essentially, the...
Mon, 1 Jun, 2020 at 10:52 AM
We do not keep your data, or your customer data indefinitely. After an appropriate amount of time, any personally identifiable information is automatically ...
Fri, 19 Mar, 2021 at 1:18 PM
If you have a screen similar to the below where the Shiptheory loading screen is not disappearing while trying to load shipments or web pages follow our tro...
Thu, 24 Mar, 2022 at 1:33 PM
If you see an internal server error when trying to connect to Shiptheory there may be a few reasons for this. The first step to resolve this issue wou...
Fri, 18 Mar, 2022 at 3:55 PM
This article details the setup and use of the application designed to fetch shipping rates for your selected couriers. We will guide you through its integra...
Mon, 15 Dec, 2025 at 4:47 PM
If an error comes back relating to a courier, we will display these errors below. You can click on this text to view each error relating to a specific couri...
Mon, 15 Dec, 2025 at 4:55 PM