Royal Mail
If a customer has a Royal Mail account number that has 10 digits instead of 9, taking off the leading zero will turn the incorrect account number into the c...
Tue, 10 Oct, 2017 at 8:55 AM
You may notice on many of our carrier integrations there is a default/minimum weight options available in the advanced settings. This is not available as pa...
Sun, 31 Jan, 2021 at 4:20 PM
No shipment numbers available for OSA01. Please contact support. The above error may occur when creating Royal Mail labels for the following reasons....
Tue, 29 Jan, 2019 at 9:45 AM
In the daily manifest that is generated on your Shiptheory account, you can view how many of each service you sent and how much RM charged you for those. It...
Wed, 21 Feb, 2018 at 5:04 PM
Your OBA Invoices will show "MADCAPSULE" (an alias of Shiptheory) in the Sender's reference/Contract No. field on each line that Shiptheory ha...
Wed, 6 Dec, 2017 at 5:49 PM
Royal Mail tracking numbers are not considered "live" by Royal Mail until the following day after the shipment has been manifested or collected, d...
Mon, 5 Mar, 2018 at 11:03 AM
From the 1st of January, 2020, Royal Mail will be requiring electronic pre-advice data about you, your customer, and the items included in your shipments. ...
Thu, 23 Jul, 2026 at 10:09 AM
The Royal Mail Account Mail 1C Unsorted code, which is sometimes used in place of STL, is not available from Shiptheory because Royal Mail does not allow th...
Thu, 27 Jun, 2019 at 12:34 PM
If you are trying to deactivate your Royal Mail account from within Shiptheory by mistake, you will see the above error if your Royal Mail account is alr...
Tue, 13 Oct, 2020 at 10:29 AM
PLEASE NOTE: This article is out of date as the Royal Mail manifest is no longer submitted automatically by Shiptheory, unless under exceptional circumstan...
Thu, 25 Oct, 2018 at 11:22 AM