General FAQ
Shiptheory is an online platform that allows business to automate their shipping by integrating Channels with Carriers to produce shipping labels. Shipt...
Wed, 29 Jan, 2020 at 11:10 AM
Shiptheory is a subscription-based service where you can either pay monthly or annually. There are 5 subscription plan options you can choose from. The ...
Fri, 14 Mar, 2025 at 10:53 AM
Shiptheory provides a flexible shipping rules engine available on all accounts. The shipping rules engine allows you to create sets of conditions that c...
Tue, 26 Apr, 2022 at 11:03 AM
A channel is the source of your shipments as they appear in Shiptheory. You can connect one or more channels to your Shiptheory account and set up differen...
Mon, 4 Aug, 2025 at 10:31 AM
A carrier (or courier) refers to the delivery company that will be carrying our your deliveries. Shiptheory supports many couriers, including Royal Mail...
Thu, 31 Oct, 2019 at 4:58 PM
What is a shipping status? Shipping statuses are 'labels' or 'classifications' assigned to all shipments. The status that is assigned to e...
Thu, 13 Mar, 2025 at 2:19 PM
Your Shiptheory dashboard shows, by default, any labels that are ready to be printed or any orders that have been rejected by a carrier and need some attent...
Mon, 28 May, 2018 at 11:25 AM
Not all carriers in Shiptheory support manifesting your shipments, as it's only actually required with specific carriers. If you're wanting to chec...
Tue, 7 Sep, 2021 at 9:07 AM
Our knowledge-based solutions and general FAQ section can be accessed at the very bottom of your Shiptheory account.
You can also enter this ...
Mon, 8 Jun, 2015 at 9:46 AM
If you're having issues with your Shiptheory account, and there are no available help documents in our FAQ section, you can contact us directly by submi...
Wed, 17 Jul, 2024 at 4:59 PM