General FAQ

What version is Shiptheory currently on?
Shiptheory actually doesn't have any version number, we update the platform which your account is on at least once a week. If you have any queries a...
Fri, 2 Oct, 2020 at 12:13 PM
Legacy Dashboard: Manually Creating Shipments
The option to manually create a shipment in Shiptheory can be found on the shipments dashboard. At the bottom of this page, there's an option in the...
Tue, 15 Apr, 2025 at 4:45 PM
EORI Number
If you are importing goods to Non-EU countries from an EU country or you are shipping goods to EU countries from a Non-EU country, you need an EORI number. ...
Thu, 2 Sep, 2021 at 3:04 PM
UK Customs Declaration Service (CDS)
In 2018, the UK HM Revenue & Customs announced the Customs Declaration Service, or CDS. This system is relevant to those importing and exporting to/f...
Fri, 2 Oct, 2020 at 9:13 AM
Shipping From Multiple Addresses (Warehouses)
Depending on your sales channel, it is possible setup shipping rules to use the ship from (sender's) address to decide how shipments are dispatched. Thi...
Thu, 7 Dec, 2023 at 1:07 PM
Can I remove the Shiptheory logo from Labels?
You may notice that some of our shipping labels contain a Shiptheory logo. In all cases, the design of the label would have been through a sign-off and qual...
Fri, 2 Oct, 2020 at 9:14 AM
How to change your Shiptheory account email
To change your Shiptheory account email, you'll first need to click "advanced" in the main dropdown menu: You'll then need to click "...
Thu, 19 Sep, 2019 at 12:05 PM
Do I need to have an account with a courier before starting to use Shiptheory?
No, you don't need to have an account with any carrier before you can start to use your Shiptheory account. In some cases, you will spend some time firs...
Wed, 16 Oct, 2019 at 4:48 PM
This shipment has previously been completed
The message "This shipment has previously been completed" will appear on your shipments when all of the following conditions are true:  The o...
Thu, 24 Oct, 2019 at 1:18 PM
Do Shipping Rules Work On OR or AND Functionality?
When creating a shipping rule with multiple conditions specified, for an order to match this rule it must match both of the specified conditions. For ex...
Thu, 31 Oct, 2019 at 10:55 AM