General FAQ
Shiptheory can pass your IOSS number to your carrier when booking a shipment, but each carrier and sales channel works differently. You should read the foll...
Tue, 2 Jul, 2024 at 1:27 PM
Important The below article introduces functionality that provides you greater control when dealing with IOSS shipments. The below functionality is partial...
Fri, 23 Jul, 2021 at 2:40 PM
Within Shiptheory it is possible to set up rules which will automatically set a shipment's status to 'Waiting'. These shipments require manual a...
Fri, 13 Aug, 2021 at 10:26 AM
When viewing orders in your Shiptheory dashboard, you can select the blue arrow to bring up a dropdown menu, within this menu, you will often see the option...
Wed, 18 Aug, 2021 at 9:04 AM
Sometimes when an order has failed in your Shiptheory, you may see the error listed as; "Unable to load your XXXX carrier settings" - The "XX...
Thu, 26 Aug, 2021 at 8:55 AM
When booking in orders with Shiptheory, the booking, label and tracking number will be created automatically with your carrier. However, you may wonder how ...
Wed, 8 Sep, 2021 at 12:39 PM
When using some carriers we may be able to pass the channel currency back to your store. This can be useful when you are working with international currenci...
Thu, 9 Jun, 2022 at 4:14 PM
When viewing some shipments from the following couriers: DHL, Fedex, UPS, Amazon Seller Fulfilled Prime, APC, TNT, Dispatch Bay, Skynet and CSM you may see ...
Thu, 9 Jun, 2022 at 11:24 AM
When viewing our plans you may have noticed that we offer users per each subscription tier. Within Shiptheory there are many reasons in which you might ...
Thu, 13 Mar, 2025 at 2:41 PM
By using Shiptheory's Carbon Offset feature*, it is now possible to make your shipments carbon neutral. This can be done very easily through the Shipthe...
Thu, 19 Sep, 2024 at 4:27 PM