General FAQ
Within Shiptheory when booking consignments manually through some Channels you may see a success message similar to the below: The reason for this mes...
Mon, 20 May, 2024 at 2:31 PM
The Windsor Framework is an agreement between the United Kingdom and Northern Ireland for sending goods within the UK internal market scheme (UKIMS). These ...
Mon, 2 Jun, 2025 at 2:51 PM
As of September 30th 2024, the Windsor Framework will come into affect. This change means that shipments from Great Britain to Northern Ireland will require...
Fri, 13 Sep, 2024 at 1:47 PM
Once you have selected your Picking List settings, you will then need to design the layout. If you have not created your Picking List Template, please click...
Fri, 28 Feb, 2025 at 2:05 PM
Where can I get one? On this article from the UK government, you will need to read through a number of pre-requisites before you apply for one. Once you ha...
Tue, 18 Mar, 2025 at 4:55 PM
Archiving a shipment in Shiptheory is a way to organise your dashboard and hide specific shipments from the main active views (like the "Ignored"...
Thu, 24 Jul, 2025 at 9:40 AM
This section in your Shiptheory settings defines the primary address and contact details for where your shipments originate (e.g., your warehouse or main ...
Fri, 4 Apr, 2025 at 9:12 AM
Viewing Shipment Error Messages in Shiptheory If a shipment doesn't book successfully via Shiptheory, an error message explaining why is usually receiv...
Fri, 4 Apr, 2025 at 1:58 PM
Once a shipment is booked, fully cancelling the booking with the carrier directly via the main Shiptheory shipment dashboard isn't always possible, as c...
Fri, 11 Apr, 2025 at 10:42 AM
General Principles Manifest-Based Carriers (e.g., Royal Mail): Cancellation usually involves removing the shipment from the manifest within Shiptheorybefo...
Fri, 9 May, 2025 at 11:24 AM