General FAQ
There are two types of ways to book in your orders with Shiptheory. Automatic Shipping or Manual Shipping. With Automatic Shipping; Shiptheory receives ...
Fri, 26 Jun, 2020 at 11:29 AM
In the Shiptheory Reporting page, you may sometimes notice what seem to be inconsistencies in the amount of orders under "completed" in contrast t...
Thu, 18 Mar, 2021 at 4:19 PM
If you're trying to print multiple labels from the Shiptheory dashboard by selecting multiple orders and printing as shown below: You may fin...
Fri, 16 Oct, 2020 at 10:35 AM
When using Shiptheory, you will have a monthly allowance of shipments that you can use over the course of the month, the plan you're on will of course c...
Tue, 16 Mar, 2021 at 9:35 AM
Below is a list of Shiptheory's up to date carrier integrations. If you want to request a carrier Integration you can speak to our support team; CLICK ...
Wed, 20 Jan, 2021 at 12:13 PM
Should you forget your Shiptheory password, you can easily reset it by following the "Forgot Password" link on the main login page. On ...
Wed, 28 Apr, 2021 at 4:34 PM
Within Shiptheory, your orders can have multiple statuses such as Complete, Ignored, Failed and more. You can see more information on all these statuses her...
Wed, 21 Apr, 2021 at 4:45 PM
Within the Shiptheory dashboard, you have the ability to control many things about an order, this guide will outline the many different things you can do wh...
Fri, 23 Apr, 2021 at 11:34 AM
If you are exporting goods to the European countries where the total value of your products are 150 Euros or less, and the VAT was paid at the point of sale...
Tue, 29 Jun, 2021 at 3:32 PM
If you send shipments internationally then you will have been supplied with one of the below tax numbers that need to be used as to ensure your shipments ma...
Mon, 25 Apr, 2022 at 12:44 PM